Discovered the site for the pasties, and ordered with anticipation as there was a Gluten Free option. I was able to order a selection of 12 pasties including gluten free for myself and some non gluten free for my wife.
The order looked great when arrived in a really nice box. However I immediately was concerned when I opened it and found 12 defrosted and non chilled pasties (ambient) with no ice pack to keep chilled. We also couldn’t find the best before date on the packs.
We contacted customer services who were very prompt responding. They informed us that:
“ To clarify, all of our pasties—including Cheese & Onion, Steak, and Gluten Free Traditional Steak Pasties—are cooked fresh and then sent out frozen. They are intended to arrive with you in a chilled state, ready to be kept in the fridge. Once they arrive, they should not be refrozen if they've thawed.
Each pasty has a typical shelf life of 5 days after delivery, and you'll find the specific best before date printed on the product packaging. For full peace of mind, please refer to those details on each pack.”
My problem was the pies were not even chilled on receipt and we could not find the BBD codes.
So here we were, 12 pasties and 2 adults and no idea how long they had been non chilled for.
We tried one of each of the gf and non gf pasties and they were nice. But we couldn’t risk eating any more as we didn’t know how long they had been defrosted for. And I couldn’t pass on to others to try as I would have been concerned re this too with them.
We have often used other similar companies in GB for pies etc. normally they arrive in an insulated pack with chill packs included and still frozen.
Unfortunately we had to bin 9 pasties as we couldn’t take the risk.
Sad for the waste of food and also the ones we tried tasted nice.